10 lessons of customer software | EBook Download

Download our free eBook: “10 lessons about business software that will save your time and money”.  This eBook is the result of 20 years of experience by AGContext founder Carl Sudholz, working to match software with business, distilled into 20 pages.

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Ebook Cover - 10 Lessons That Will Unlock Customer Software For Saving You Time and MoneyWhen I first began my journey as an independent business analyst, terms like Cloud, Digital Transformation and Customer Relationship Management were hardly known outside of my circle of tech-friends. Today, these are widely seen as the primary drivers of change in business.

Between 2010 and 2020, the market value of internet based Customer Relationship Management software grew from US$10 Billion to US$40 Billion. Today, there is a customer relationship management (CRM) tool for every business of every size and industry.

The challenge ahead in this new decade is to apply these tools in business to drive both profitability and sustainability. That’s why at the end of 2019, with the decade coming to a close, I took the time to reflect on my career of working with these tools in both government and small business organisations. This eBook contains the biggest lessons of my career.

I hope you find this eBook both informative and helpful.

Yours in business analysis,

Carl Sudholz
Founder and Independent Business Analyst